VELAZQUEZ ENGINEERING LLC Store Policies
ALL PRODUCTS SOLD BY VELAZQUEZ ENGINEERING LLC ARE SUBJECT TO THE FOLLOWING TERMS AND CONDITIONS
Products manufactured by Velazquez Engineering LLC (ex. 3D printed parts) are warrantied against manufacturing defects for a period of two years from the date of purchase. All other products and electronics not manufactured by Velazquez Engineering LLC (ex. off the shelf items) are warrantied against manufacturing defects for a period of one year from the date of product purchase. Please contact us immediately to obtain a warranty claim confirmation if you believe there is a fault due to manufacturing defects. The buyer must get a warranty claim confirmation before any warranty service is approved or done on the product. The buyer is responsible for shipping charges to send the product to the seller. The seller will pay the shipping charges to return the product to the buyer once warranty service is complete. All items sent in for a warranty claim must be shipped and insured for the full retail value shown on the store webpage. The warranty will be deemed void if the product is modified in any form that is different to how it is sold. We are not responsible for any damages resulting from the shipping process for a warranty claim. Products that arrive damaged for a warranty claim will be returned to the buyer at the buyer's expense.
With all that legal stuff out of the way, if you experience any problems with your product, please send us an email and we will do our best to make it right!
We accept returns and exchanges of items that meet the following guidelines: Products purchased from Velazquez Engineering LLC can only be returned within the first 14 days after being received. Products must be in original unopened packaging and buyer is responsible for shipping fees. Any form of tampering of the package will be deemed an opened package and the item will be returned at buyer's expense. All returns are subject to a 10% restocking fee. Contact Velazquez Engineering LLC prior to returning any items to obtain a return authorization and confirm the terms of the return. Items received without authorization will not be eligible for a refund.
Orders that have not been shipped can be cancelled at any time. To cancel an order please contact us immediately. All cancellations are subject to a 10% cancellation processing fee.
Velazquez Engineering LLC is not responsible for any shipping delays or damages resulting from the shipping process. We are not responsible for packages rerouted, lost, or delivered to the wrong address; we will ship to the exact address that the buyer enters on the order.
The buyer is wholly responsible for all customs duties, fees, and taxes imposed on the package by their country's government. Velazquez Engineering LLC will not lower the printed invoice value or mark the package as a "gift" in order to avoid paying customs duties, fees, or taxes. We are not responsible for shipping delays or damages resulting from a customs inspection of the package or any other form of shipping process. We are not responsible for packages rerouted, lost, or delivered to the wrong address; we will ship to the exact address that the buyer enters on the order.
SHIPPING PRICES AT CHECKOUT
Although Shopify's shipping cost estimates tend to be accurate most of the time, there are times when the actual shipping cost does not match the value shown at checkout. If there is a large discrepancy on the shipping cost, we will contact you with options. We apologize for the inconvenience if this happens.